We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 10am (weekdays only). Standard orders are processed within two business days of receipt (excl. Saturday and Sunday) and should be with you in 5-7 business days. Our business hours are Monday - Friday 8:30am – 5:30pm PST. If it has been more than seven working days and you have not received your product, please contact Customer Service by email at firstname.lastname@example.org. Please note that processing times may increase occasionally when there is especially heavy demand (e.g. around Christmas).